Bruce Levenstein Austin, TX, 78757...

Bruce Levenstein Austin, TX, 78757 blevenstein@mac.com 512-228-0341 www.linkedin.com/in/brucelevenstein/ Senior Product Manager Technical Product Manager, Product Owner, and Sales Solution Engineer with more than two decades of experience, from start-ups to enterprise organizations, in the Fintech and HealthTech, industries. Expertise in solution design, complex API integrations, business case development, product roadmaps, and commercialization. Oversees products, across various channels, and partners with Executive teams to devise comprehensive roadmaps spanning brick and mortar, eCommerce, and mobile. Closely collaborates with Sales, Marketing, and Agile software architects and engineers to de fi ne product solutions, unblock client implementations, transform requirements into user stories and scalable, supportable product solutions, including follow through to commercialization and go-to-market plans. Areas of Expertise B2B | B2B2C | SaaS solutions | Agile | Commercialization | Go-To-Market | Data-Driven Product Management | Product Roadmaps | Lean Business Case Development | Scope Management | JIRA | JPD | Con fl uence | Business Process Design | Systems Analysis |Client requirements | Gap Analysis | User Stories | Sprint Planning | UI Requirements | Wireframes | Report Requirements | SAML SSO | REST API | XML and JSON | API Documentation | Financial Technology (Fintech) | Healthcare Technology (HealthTech) | POS | Retail Professional Experience Zelis Healthcare, Morristown, NJ 4/2023 -2/2025 Senior Technical Product Manager and Solutions Analyst Analyze inbound client product requests and platform initiatives and design productized solutions. • Owned existing, problematic "workaround" solution and stabilized it. Created a reusable product that eliminated daily support issues and unblocked multiple client implementations. Created extensive references and documentation including, a new support process, FAQ, implementation guidance, training documentation content, and data pipeline mappings. • Collaborated with third-party data partner to design a new product-level feature to ingest and display third-party cultural competency expertise data in the user-facing provider fi nder, enabling plan members to fi nd appropriate doctors. Design included de fi ning an extensible, data source-agnostic model for the Zelis platform. • De fi ned an approach for commercializing client-facing APIs in collaboration with APM team, using their tooling and data to analyze client API endpoint activity, determine most used API endpoints, grouped and prioritized by use case and user journey. • Designed and documented a repeatable SAML SSO authentication approach for clients bringing third- party partners to the Zelis platform, avoiding one-o ff solutions and supporting Sales and Account Manager in design discussions with clients. Aristocrat Technologies , Austin, TX 11/2022 -4/2023 Senior Technical Business Analyst Liaison between internal Product and Software Engineering teams. • Assessed internal Product requests in collaboration with Engineering, discovering requirements and facilitating high-level work estimates. • Elaborated and clari fi ed high-level internal Product and RFP requirements, with additional acceptance criteria, enabling detailed engineering planning. • Managed requirements traceability from initial request to technology assessment, engineering ticket breakdown, testing.

Bruce Levenstein Page 2 Lunchbox , New York, NY 2/2022 – 7/2022 Senior Technical Product Manager Led backend team responsible for re-platforming and re-factoring platform components into services. • Reduced inbound support requests by 200+ tickets per month, with a self-service menu synchronization feature for restaurants. • Analyzed and provided requirements and business decisions on new product feature requests from internal and external stakeholders. Collaborated with support and delivery teams to manage critical bugs and client request. Ally Lending | Mastercard | Vyze , Austin, TX 8/2012 – 11/2021 Director of Product Management, Ally Lending (4/2021 – 11/2021) Drive Vyze platform and merchant and borrower domain for Ally’s digital products. • Managed a 3-person team including a Product Manager and Product Owner direct reports. Addressed legal compliance and accessibility, for consumer- and salesperson-facing loan application experiences, coordinating a complex B2B2C SaaS solution and channel readiness plan with other Product domain Directors and cross-functional leaders in Engineering, CX, Legal, Risk, Training and Marketing. • Ensured compliance and client needs in newly designed experience, collaborating with Legal and Sales stakeholders. Director of Product Management, Vyze | Mastercard (6/2020 – 4/2021) Grew Product organization while continuing to serve as the primary Product Manager. • Hired, mentored, and managed a direct report, Product Manager. • Onboarded, trained, and mentored an additional Director of Product Management • Wrote and presented business cases for new B2B2C SaaS initiatives including, adding fi nancial instruments, a telesales channel, and a platform tokenization service. • Maintained product backlogs, prioritization, and collaborated with senior leadership on product roadmaps. Product Manager and Sales Solution Engineer, Vyze (1/2017 – 6/2020) Transformed client requirements into productized solutions. Instrumental member of acquisition team during Mastercard’s purchase of Vyze. • Devised solutions and managed requirements for a complex, multi-sided, B2B2C SaaS platform involving multiple lender and merchant integrations, applications, and originations and lender decisioning settlement processes, with a focus on legally compliant UI/UX and lender legal requirements. • Eliminated 75% of technical integration work, for retail clients, by creating a new product solution which allowed customers to apply for credit from their mobile phones. • Streamlined support and customer success operations by developing two new internal support tools, increasing access, visibility, and insights related to all partner and consumer platform activity. • Collaborated with Architects and Engineers in API design and modeling, including a complex initiative to model all platform business data and processes to refactor the platform for improved performance and product extensibility. • Identi fi ed product gaps, within lender enterprise integrations, via a standardized questionnaire and client requirements meetings.

Bruce Levenstein Page 3 Additional Experience Vyze, Austin, TX Senior Business Analyst Devised operational strategies, onboarded key clients and partners via API integrations, and managed relations with existing clients, collaborating with Engineering as part of an Agile development team. • Led project from inception to completion, for a fl agship product that consolidated fi nancial settlement information for merchants and lenders • Created a customized electronic solution improving e ffi ciency of acceptance and signing of legal documents. • Managed Vyze platform and client-side requirements, for a customized eCommerce program, working e ff ectively with a globally-known fi nancial institution and well-known consumer electronics manufacturer. • Documented business processes for enterprise integration projects, and completed in-depth data analysis including, business requirements, gap analysis, and user stories. Created UI wireframes and front-end prototypes. • Performed product demos and led QA e ff orts, developed project scope/requirements, and de fi ned technical work areas and operational impacts for the organization. • Implemented an internal Wiki, holding documentation related to project management, product development quality assurance, and client project requirements. GTECH, Austin, TX IT Principal Business Analyst Improved project e ffi ciency and work quality by implementing a requirements management process, for business providing services to state and national lotteries. Started a Business Analyst a ffi nity group allowing for greater collaboration and teamwork. Awarded multiple accolades for job excellence, positive customer feedback, and process innovation. CompUSA, Dallas, TX IT Business Analyst | Software Training Center Manager Directed data analytics e ff orts, with a concentration on training end-users on usage of a customized SAP enterprise product. Oversaw daily and long-term training center logistics including, scheduling in-store training, monitoring multiple classrooms, and creating training curriculum for private, on-site, open enrollment courses. Served as SME during organization’s transition to SAP. Education and Professional Development Bachelor of Arts (B.A.), Psychology University of Maryland College Park, College Park, MD Certi fi cations • Certi fi ed Business Analyst, ESI International • Professional Certi fi cate in Business Analysis, George Washington University School of Business.