Buy Tickets – Presales, Payment details and Hotel Packages

Title: Ticketmaster Ticket Purchase Guide – Support Agent Knowledge Base Introduction This guide is crafted for customer service agents to help customers navigate the ticket buying process on Ticketmaster. It covers common customer inquiries, step-by-step instructions, troubleshooting tips, and best practices—all drawn directly from Ticketmaster’s official Help Center resources. --- Main Content 1. Buying Tickets via the Ticketmaster App • Agents should highlight that the Ticketmaster app offers benefits like instant notifications, convenient Sell navigation, and offline ticket access once viewed.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/22926422411537-How-do-I-use-the-Ticketmaster-app?utm_source=openai)) • Walk customers through the app-based purchase process: 1. Choose event and verify correct venue location.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/22926422411537-How-do-I-use-the-Ticketmaster-app?utm_source=openai)) 2. Select ticket quantity, apply filters, or use seat map; add presale codes if applicable.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/22926422411537-How-do-I-use-the-Ticketmaster-app?utm_source=openai)) 3. Pick tickets, review subtotal and delivery method, then proceed.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/22926422411537-How-do-I-use-the-Ticketmaster-app?utm_source=openai)) 4. Add or select payment method; offer ticket insurance.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/22926422411537-How-do-I-use-the-Ticketmaster-app?utm_source=openai)) 5. Agree to Terms of Use and finalize purchase with “Place Order.”([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/22926422411537-How-do-I-use-the-Ticketmaster-app?utm_source=openai)) 2. Viewing Purchased Tickets • For web purchases, tickets automatically appear in the customer’s account.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9787464969873-Where-can-I-view-my-ticket-purchases?utm_source=openai)) • To view tickets: – Sign in → “My Tickets” or “My Events.”([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9787464969873-Where-can-I-view-my-ticket-purchases?utm_source=openai)) – Click the event to see seat info, barcode, delivery method, charges, and order details.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9787464969873-Where-can-I-view-my-ticket-purchases?utm_source=openai)) • Receipts are available via "View Receipt" on the order details page but are unavailable via the app or for events over 90 days past.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9757577622417-How-do-I-find-my-receipt-or-order-confirmation-number?utm_source=openai)) 3. Accessing Tickets from Ticketmaster Partners • Customers who purchase via partners (e.g., Vet Tix, GetYourGuide) receive a confirmation email with a link to claim Ticketmaster Verified Tickets.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/32583953449745-How-do-I-access-tickets-purchased-from-one-of-Ticketmaster-s-partners?utm_source=openai)) • Steps include: click the email link, sign in or create an account, go to “My Tickets” to view seat/barcode info, and optionally add to mobile wallet for offline access.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/32583953449745-How-do-I-access-tickets-purchased-from-one-of-Ticketmaster-s-partners?utm_source=openai)) • Encourage checking spam/junk folders if the email isn’t visible.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/32583953449745-How-do-I-access-tickets-purchased-from-one-of-Ticketmaster-s-partners?utm_source=openai)) 4. Will Call Pickup • Inform customers that will call tickets are collected at the venue’s will call window, usually near the main entrance, approximately one hour before the event.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9787500911121-Where-do-I-pick-up-will-call-tickets?utm_source=openai)) • Required items: valid photo ID with signature, order number, and the credit card used to purchase.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9787500911121-Where-do-I-pick-up-will-call-tickets?utm_source=openai)) • If they prefer early pickup, advise contacting the venue directly to confirm box office hours.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9787500911121-Where-do-I-pick-up-will-call-tickets?utm_source=openai)) 5. Queue System for High-Demand Events • Explain the virtual queue as a security feature against bots; it grants access to seat selection based on availability.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9781366115985-What-is-the-queue-and-how-do-I-join?utm_source=openai)) • Customers should join ~15 minutes before sale starts and avoid refreshing or leaving the page.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9781366115985-What-is-the-queue-and-how-do-I-join?utm_source=openai)) • Offer tips: ensure valid payment and email details, keep volume on to hear the queue alert, and use the correct presale link.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9781366115985-What-is-the-queue-and-how-do-I-join?utm_source=openai)) • Clarify that wait times vary; no specific time guarantee; once allowed, they have 10 minutes to complete purchase.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9781366115985-What-is-the-queue-and-how-do-I-join?utm_source=openai)) 6. Ticket Authenticity • Emphasize that only Ticketmaster Verified Tickets or tickets from the venue box office are guaranteed authentic.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9670365865873-How-do-I-check-if-my-tickets-are-valid-or-authentic?utm_source=openai)) • Warn customers that tickets from third-party sellers cannot be verified.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9670365865873-How-do-I-check-if-my-tickets-are-valid-or-authentic?utm_source=openai)) 7. Handling Suspicious Communications • Advise customers to avoid interacting with suspicious emails/websites claiming to be Ticketmaster.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9613615557649-What-if-I-find-a-suspicious-site-or-email-claiming-to-be-Ticketmaster?utm_source=openai)) • Instruct them to forward suspicious emails, along with their phone number, to spoof@ticketmaster.com.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9613615557649-What-if-I-find-a-suspicious-site-or-email-claiming-to-be-Ticketmaster?utm_source=openai)) • Reinforce that Ticketmaster will never request gift cards as payment.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9613615557649-What-if-I-find-a-suspicious-site-or-email-claiming-to-be-Ticketmaster?utm_source=openai)) 8. Price Transparency: "All-In Prices" • Ticketmaster now displays ticket full prices upfront—face value plus service fees—though taxes and delivery fees select remain visible at checkout.([theverge.com](https://www.theverge.com/news/665087/ticketmaster-all-in-prices-junk-fees?utm_source=openai)) • This change aligns with the Biden-era “junk fees” ban effective May 12, 2025.([theverge.com](https://www.theverge.com/news/665087/ticketmaster-all-in-prices-junk-fees?utm_source=openai)) • Mention additional improvements like real-time updates in queues and visibility of ticket availability and wait estimates.([theverge.com](https://www.theverge.com/news/665087/ticketmaster-all-in-prices-junk-fees?utm_source=openai)) --- Conclusion This knowledge base provides customer service agents with structured, source-verified guidance to assist clients in all stages of the Ticketmaster ticket buying journey—from app use and finding tickets to queue navigation and fraud safety. Use this as a reference during support calls or chats to ensure accurate, consistent assistance and to improve the customer experience.