Title: Metallica M72 World Tour Setlists & Concert Overview – Customer Service Guide
Introduction
This knowledge base article provides customer service agents with a clear and structured overview of Metallica’s M72 World Tour, focusing on typical setlists, performance format, tour logistics, and key highlights. The goal is to enable agents to assist customers effectively—whether they’re asking about concert content, what to expect at shows, or tour-related information.
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Main Content
1. Tour Format & Unique Features
- The M72 World Tour, kicked off in April 2023 following the release of Metallica’s 2023 album *72 Seasons*, runs through 2025. It features a “No-Repeat Weekend” format, meaning two nights per city with completely different setlists on each night ([blog.ticketmaster.com](https://blog.ticketmaster.com/metallica-setlist/?utm_source=openai)).
- The band performs on a ring-shaped stage in stadiums, with a central “Snake Pit” fan section directly in the middle ([blog.ticketmaster.com](https://blog.ticketmaster.com/metallica-setlist/?utm_source=openai)).
2. Setlist Overview – Night-by-Night Examples
a. Foxborough, MA (August 2–4, 2024)
Night 1 highlights:
1. Creeping Death
2. Harvester of Sorrow
3. Leper Messiah
4. …
14. Seek & Destroy
15. Master of Puppets ([origin-blog.ticketmaster.com](https://origin-blog.ticketmaster.com/metallica-setlist/?utm_source=openai))
Night 2 highlights:
1. Whiplash
2. For Whom the Bell Tolls
3. Ride the Lightning
4. …
14. One
15. Enter Sandman ([origin-blog.ticketmaster.com](https://origin-blog.ticketmaster.com/metallica-setlist/?utm_source=openai))
b. Syracuse, NY (April 19, 2025 – Tour Opener)
Attendance exceeded 47,500—setting a new record for the venue. The 16-song setlist spanned Metallica’s career (excluding *St. Anger* and *Lulu*) and took place on a circular stage with a Snake Pit area ([sfchronicle.com](https://www.sfchronicle.com/entertainment/article/metallica-2025-concert-record-20286486.php?utm_source=openai)).
c. Blacksburg, VA (Single-night example – May 7, 2025)
Setlist included fan favorites such as “Creeping Death,” “Ride the Lightning,” “Lux Æterna,” “Sad but True,” “Seek & Destroy,” and concluded with “Enter Sandman” ([en.wikipedia.org](https://en.wikipedia.org/wiki/M72_World_Tour?utm_source=openai)).
3. Typical Show Length & Timing
- Metallica usually takes the stage between 8:50 and 9:20 p.m., with the average concert lasting approximately 2 hours and 4 minutes ([blog.ticketmaster.com](https://blog.ticketmaster.com/metallica-setlist/?utm_campaign=metallica-setlist&utm_medium=rss&utm_source=openai)).
4. Common Songs Across the Tour
- Frequently performed classics include “Master of Puppets,” “Enter Sandman,” “Seek & Destroy,” and “For Whom the Bell Tolls” ([blog.ticketmaster.com](https://blog.ticketmaster.com/metallica-setlist/?utm_source=openai)).
- Songs from *72 Seasons* like “Lux Æterna,” “If Darkness Had a Son,” and “Screaming Suicide” are also regularly included ([blog.ticketmaster.com](https://blog.ticketmaster.com/metallica-setlist/?utm_source=openai)).
5. Opening Acts & Special Guests
- The tour features varied opening acts. In North America, Pantera and Suicidal Tendencies accompany many dates, while markets with two shows add Limp Bizkit and Ice Nine Kills ([people.com](https://people.com/metallica-extends-m72-world-tour-with-2025-dates-8715261?utm_source=openai)).
6. Ticketing & VIP Options
- Tickets are available through Ticketmaster, including single-day and two-day options ([blog.ticketmaster.com](https://blog.ticketmaster.com/metallica-setlist/?utm_source=openai)).
- VIP packages include experiences such as the “Snake Pit” and themed options like "Nothing Else Matters," "Moth Into Flame," and "One" enhanced experiences ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/28506766720273-Metallica-2025?utm_source=openai)).
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Conclusion
This guide equips customer service teams with essential knowledge about the Metallica M72 World Tour. Customers often ask about setlist variability, performance style, ticketing, and VIP access. Use the information provided to respond confidently, whether a fan is curious about what songs they might hear or how to access premium concert experiences.
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Agents can reference this article when handling questions like:
- “Will Metallica play ‘Enter Sandman’?”
- “What does the Snake Pit experience include?”
- “How long is a typical show?”
- “Are the two nights in my city going to have different songs?”
This structure ensures clarity, accuracy, and quick access to key details.
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