Resale – Buy and Sell your tickets

Below is a comprehensive knowledge base article formatted as a helpful guide for customer service agents, based on Ticketmaster’s publicly available Help Center content about resale tickets. It includes a clear title, introduction, well‑structured sections, and a conclusion. --- Title: Ticketmaster Resale Guide for Customer Service Agents Introduction This guide provides customer service agents with a detailed overview of Ticketmaster’s resale marketplace. It covers how resale works, eligibility rules, delivery options, pricing, handling changes to event status, and best practices for assisting fans. This resource is designed to help agents answer customer inquiries clearly and confidently. **Sections** 1. Understanding Ticketmaster Resale - Not all events or tickets are eligible for resale. Eligibility is determined by the event organizer or venue, and resale is only available when Ticketmaster is the primary ticket provider ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9672915828881-How-do-I-sell-tickets?utm_source=openai)). - Ticketmaster customers can sell using their account: sign in, select "Sell" or "Sell Your Tickets," and follow prompts to choose tickets, pricing, and payout method ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9672915828881-How-do-I-sell-tickets?utm_source=openai)). 2. Listing and Selling Tickets - Listing is free; a service fee is applied only upon successful sale, and fees are disclosed during setup ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9672915828881-How-do-I-sell-tickets?utm_source=openai)). - Sellers can choose to list all or some tickets. Reserved seats have specific sell-together rules; GA or lawn seats can be sold in any quantity ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9672915828881-How-do-I-sell-tickets?utm_source=openai)). - Sellers must provide a U.S. bank account and tax details (SSN or ITIN) to receive payment ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9672915828881-How-do-I-sell-tickets?utm_source=openai)). - Payouts are typically issued within 7 days after the event ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9672915828881-How-do-I-sell-tickets?utm_source=openai)). 3. Accepting a Third‑Party Purchase Offer - Some listings allow instant offers from vetted third-party sources. Sellers may accept these via the “Sell Your Tickets Now” option ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/17973153747857-What-does-it-mean-to-accept-an-offer?utm_source=openai)). - Ticketmaster is not involved in creating or purchasing these offers. Accepted offers follow the same payout requirements and timeline as self-listings ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/17973153747857-What-does-it-mean-to-accept-an-offer?utm_source=openai)). 4. Delivery Options for Resale Tickets - Resale tickets are usually delivered via Mobile Entry or Print‑at‑Home, both included at no extra cost ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9663488582545-How-are-resale-tickets-delivered?utm_source=openai)). - Delivery methods may vary for third-party or unofficial marketplaces—agents should advise customers to review delivery FAQs and ensure tickets can be verified in their Ticketmaster account ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9663488582545-How-are-resale-tickets-delivered?utm_source=openai)). 5. Handling Event Cancellations, Postponements, or Rescheduling - If the event is canceled and the seller has been paid, Ticketmaster refunds the buyer and attempts to return tickets to the seller’s account. Sellers then receive a refund to their original payment method within 14–21 days, depending on bank processing time ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715663040785-What-happens-if-I-ve-sold-my-tickets-and-the-event-is-canceled-postponed-or-rescheduled?language=en_US&utm_source=openai)). - For postponed, rescheduled, or relocated events, if refunds are authorized by the event organizer and requested by the buyer, similar refund and ticket return procedures apply. The seller may be offered the option to relist or hold the tickets for the new date ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715663040785-What-happens-if-I-ve-sold-my-tickets-and-the-event-is-canceled-postponed-or-rescheduled?language=en_US&utm_source=openai)). - All such policies are event-specific based on organizer terms ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715663040785-What-happens-if-I-ve-sold-my-tickets-and-the-event-is-canceled-postponed-or-rescheduled?language=en_US&utm_source=openai)). 6. Options for Buyers When Event Status Changes - Customers who purchased resale tickets can check their account for updates and refund options when events change status ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715556904465-I-purchased-tickets-through-a-resale-website-and-my-event-status-changed-What-are-my-options?language=en_US&utm_source=openai)). - If the ticket was purchased from Ticketmaster (i.e., verified resale), Ticketmaster typically handles notifications and any available refunds ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715556904465-I-purchased-tickets-through-a-resale-website-and-my-event-status-changed-What-are-my-options?language=en_US&utm_source=openai)). - If purchased from an external source, the customer should contact that seller directly ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715556904465-I-purchased-tickets-through-a-resale-website-and-my-event-status-changed-What-are-my-options?language=en_US&utm_source=openai)). 7. Key Customer Support Topics & Best Practices - Agents should confirm whether resale is available by directing customers to their “My Tickets” page and the “Sell” option ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9672915828881-How-do-I-sell-tickets?utm_source=openai)). - For refunds or ticket returns, clarify the event status with customers and relate applicable organizer policies ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715663040785-What-happens-if-I-ve-sold-my-tickets-and-the-event-is-canceled-postponed-or-rescheduled?language=en_US&utm_source=openai)). - For delivery concerns, explain Mobile Entry and Print‑at‑Home options and encourage checking delivery FAQs ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9663488582545-How-are-resale-tickets-delivered?utm_source=openai)). - When external marketplace issues arise, advise customers to check with the original seller if the purchase wasn't made via Ticketmaster ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715556904465-I-purchased-tickets-through-a-resale-website-and-my-event-status-changed-What-are-my-options?language=en_US&utm_source=openai)). Conclusion This guide equips customer service agents with a clear, structured overview of Ticketmaster’s resale system—covering eligibility, listing procedures, delivery, payouts, event changes, and support best practices. Agents can confidently assist customers by guiding them through the correct steps, offering clarity where policies differ, and ensuring a positive experience even when complications arise. --- Feel free to let me know if you'd like to expand any section or add quick reference tips for complex scenarios!