Ticket Delivery – Latest delivery information

Here is a polished and well-structured knowledge base article based on the content from Ticketmaster’s official "Ticket Delivery" help pages. It’s formatted as a guide for customer service agents to assist customers effectively. --- Title: Ticketmaster Ticket Delivery Guide Introduction This guide provides customer service agents with a comprehensive overview of Ticketmaster’s ticket delivery methods, common delivery-related issues, and best practices for assisting customers. It covers delivery options, expected timelines, handling delivery delays, addressing mail issues, and accessing tickets via transfers or partner purchases. Main Content Sections 1. Delivery Methods Overview Depending on the event, Ticketmaster offers multiple delivery methods. Agents should confirm the delivery method selected by the customer in their order details ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9641645631889-What-ticket-delivery-options-does-Ticketmaster-offer?utm_source=openai)). - Electronic Tickets (eTickets) Includes Mobile Entry and Print‑at‑Home options. Agents should note any availability delays but reassure customers tickets will be accessible prior to the event ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9641645631889-What-ticket-delivery-options-does-Ticketmaster-offer?utm_source=openai)). - Mobile Entry Requires the customer’s smartphone and cannot be printed. Best suited when selected at checkout or when the event is mobile-only ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9641645631889-What-ticket-delivery-options-does-Ticketmaster-offer?utm_source=openai)). - Print‑at‑Home Available via the website (not app): customers download and print PDF tickets. Email option exists for phone orders ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9641645631889-What-ticket-delivery-options-does-Ticketmaster-offer?utm_source=openai)). - US Mail Delivered via USPS First Class Mail. Printed within seven days of purchase, then mailed, with expected receipt within 10–14 business days ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9641645631889-What-ticket-delivery-options-does-Ticketmaster-offer?utm_source=openai)). - Will Call Picked up at the venue; customer must bring the purchasing credit card and valid photo ID ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9641645631889-What-ticket-delivery-options-does-Ticketmaster-offer?utm_source=openai)). - UPS Standard / UPS Resale Two- or three-day shipping in the U.S., Canada, or internationally (depending on type). Not deliverable to P.O. boxes; tickets are physically mailed—not emailed ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9641645631889-What-ticket-delivery-options-does-Ticketmaster-offer?utm_source=openai)). - Ticket Transfer Customers receive an email with a link to accept tickets. Must sign into (or create) a Ticketmaster account with the same email used for the transfer ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9641645631889-What-ticket-delivery-options-does-Ticketmaster-offer?utm_source=openai)). 2. Delivery Delays A delivery delay is a temporary hold on access to tickets (physical or electronic), often used by event organizers to ensure compliance with ticket limits and block bulk purchases via unfair technology ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715716761233-What-is-a-delivery-delay?utm_source=openai)). If tickets or barcodes aren’t accessible 48 hours before the event, agents should escalate by connecting the customer to Fan Support ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715716761233-What-is-a-delivery-delay?utm_source=openai)). 3. Mail Delivery Timelines & Issues - Expected Delivery Windows: US Mail — allow 10–14 business days from purchase; printed within seven days then mailed, arriving within seven days after printing ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9782086827409-What-are-the-time-frames-for-US-mail-and-Canadian-mail?utm_source=openai)). Canadian Mail — Processing takes at least 10 days, with variable delivery times depending on destination ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9782086827409-What-are-the-time-frames-for-US-mail-and-Canadian-mail?utm_source=openai)). - Late or Missing Mail: If it’s within two days of the event and the customer hasn’t received their mail tickets, agents should set up will call pickup at no cost. The venue will issue new barcodes; any subsequently delivered old tickets will be invalid ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715428169745-I-haven-t-received-my-tickets-in-the-mail-yet-What-should-I-do?language=en_US&utm_source=openai)). 4. Managing Other Scenarios - Changing Delivery Address: Tickets can only be shipped to the billing address tied to the credit card used. If the customer wants to change the method, direct them to the relevant help page ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9641483757585-Do-my-tickets-have-to-be-delivered-to-my-billing-address?utm_source=openai)). - Receipt / Order Confirmation Retrieval: Agents can guide customers to sign into their account, navigate to My Tickets → select order → View order details → View Receipt (available unless event occurred over 90 days ago or via app) ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9757577622417-How-do-I-find-my-receipt-or-order-confirmation-number?utm_source=openai)). - Accessing Tickets via Partners: For tickets purchased through partners (e.g., Viator, Vet Tix), customers must follow instructions in the confirmation email to claim verified tickets, then sign in to view them. Suggest checking spam/junk folders and escalate unresolved issues to Fan Support ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/32583953449745-How-do-I-access-tickets-purchased-from-one-of-Ticketmaster-s-partners?utm_source=openai)). 5. Accessing Purchased Tickets in Account Agents can guide customers to sign in → click My Tickets or My Events → select event to view seat, barcode, and delivery method. Point them to the "View Receipt" link near order number for purchase details ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9787464969873-Where-can-I-view-my-ticket-purchases?utm_source=openai)). Conclusion This guide equips customer service agents with the knowledge to support customers with Ticketmaster delivery questions—whether it’s clarifying delivery methods, resolving delays, or helping customers access their tickets. For complex situations or unresolved issues (e.g., still no tickets two days before an event, partner ticket access problems), agents should escalate cases to Fan Support promptly.