My Account – Profile, policy and security info

Below is a structured, comprehensive knowledge base article based on Ticketmaster’s "My Account" help page content—formatted as a clear, agent-facing guide. === Title: Ticketmaster “My Account” — Agent Reference Guide Introduction This guide equips customer service agents with organized, easy-to-navigate reference material for assisting customers with their Ticketmaster “My Account.” It covers common account-related tasks, troubleshooting, and security flows to empower agents to deliver accurate, efficient support. --- Section 1: Account Creation & Verification - How to Create a Ticketmaster Account • Customers can sign up via the Ticketmaster app, website, or select venue/team sites. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9611912911121-How-to-create-a-Ticketmaster-Account?utm_source=openai)) • Benefits include managing tickets/orders, accessing presales, storing billing information, and using single-sign-on across global Ticketmaster sites. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9611912911121-How-to-create-a-Ticketmaster-Account?utm_source=openai)) • Step-by-step creation process: 1. Click or tap “Sign In/Register” 2. Enter email → Continue 3. Enter personal details → Next 4. Add phone number → receive and confirm code 5. Verify email by entering the code received 6. Tap “Done” to finalize account setup ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9611912911121-How-to-create-a-Ticketmaster-Account?utm_source=openai)) • Account creation is free. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9611912911121-How-to-create-a-Ticketmaster-Account?utm_source=openai)) • If a user already has an account, direct them to sign in or reset their password. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9611912911121-How-to-create-a-Ticketmaster-Account?utm_source=openai)) - Account Verification (Phone and Email) • To enhance security, users must verify both email and phone (SMS or landline), using unique, one-time codes. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9782182310545-How-do-I-verify-my-account-by-phone-and-email?utm_source=openai)) • Troubleshooting tips if codes don’t arrive: – Check spam and junk folders; search for emails from @email.ticketmaster.com – Ensure correct email or phone entry; disable Do Not Disturb – Try again after a refresh, restart device, or enable roaming/data if traveling – Users can request a new code from the verification screen ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9782182310545-How-do-I-verify-my-account-by-phone-and-email?utm_source=openai)) • Google Voice, VOIP, payphones, and pagers are not supported for verification. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9782182310545-How-do-I-verify-my-account-by-phone-and-email?utm_source=openai)) --- Section 2: Signing In & Multi‑Country Access - Global Sign-In System • Customers can access Ticketmaster in multiple countries using the same password, and their accounts will automatically link. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/13734656419473-How-do-I-sign-into-my-Ticketmaster-account-in-other-countries?utm_source=openai)) • If a customer has multiple accounts, they’ll be prompted to set a unified password on next sign-in. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/13734656419473-How-do-I-sign-into-my-Ticketmaster-account-in-other-countries?utm_source=openai)) • Profile settings and billing are managed separately per country, though profile information is globally linked. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/13734656419473-How-do-I-sign-into-my-Ticketmaster-account-in-other-countries?utm_source=openai)) • Global linking is available in countries such as the U.S., Canada, U.K., Ireland, Mexico, Australia, and several European and Middle Eastern nations. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/13734656419473-How-do-I-sign-into-my-Ticketmaster-account-in-other-countries?utm_source=openai)) • If a country isn’t listed, customers must create a local Ticketmaster account. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/13734656419473-How-do-I-sign-into-my-Ticketmaster-account-in-other-countries?utm_source=openai)) --- Section 3: Managing Profile Information & Billing - Updating Profile Information • Customers can update email, password, phone, and other profile details via the “Profile Details” section. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9612142104849-Updating-information-on-My-Account-profile?utm_source=openai)) • Only future purchases are affected—past orders remain unaffected. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9612142104849-Updating-information-on-My-Account-profile?utm_source=openai)) • To update the email, users must sign in via the desktop site. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9612142104849-Updating-information-on-My-Account-profile?utm_source=openai)) • Payment methods are managed under “Billing Information,” with additional details found on a dedicated help page. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9612142104849-Updating-information-on-My-Account-profile?utm_source=openai)) --- Section 4: Viewing Tickets & Orders - How to View Ticket Purchases • Tickets bought online automatically appear in the user’s account. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9787464969873-Where-can-I-view-my-ticket-purchases?utm_source=openai)) • Viewing via app/website: 1. Sign in → tap “My Tickets” or “My Events” 2. Select the event → view seat locations, barcodes, delivery method, pricing, etc. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9787464969873-Where-can-I-view-my-ticket-purchases?utm_source=openai)) • Receipt access is available via the order details page ("View Receipt" link next to order number). ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9787464969873-Where-can-I-view-my-ticket-purchases?utm_source=openai)) • Note: Receipts may be unavailable via the app or for events older than 90 days. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9787464969873-Where-can-I-view-my-ticket-purchases?language=en_US&utm_source=openai)) --- Section 5: Account Security & Restrictions - Security Check via Persona • Ticketmaster may restrict purchasing capabilities and require identity verification through Persona due to suspicious behavior or incomplete profiles. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/37371579224209-Why-is-my-Ticketmaster-Account-requiring-a-Security-Check-through-Persona?utm_source=openai)) • User receives an email with a secure Persona link. Verification typically takes under two minutes. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/37371579224209-Why-is-my-Ticketmaster-Account-requiring-a-Security-Check-through-Persona?utm_source=openai)) • Following submission, account restoration review by Ticketmaster takes 5–7 business days. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/37371579224209-Why-is-my-Ticketmaster-Account-requiring-a-Security-Check-through-Persona?utm_source=openai)) • Expired links or non-completion result in permanent restrictions—customers are advised to create a new account if issues arise. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/37371579224209-Why-is-my-Ticketmaster-Account-requiring-a-Security-Check-through-Persona?utm_source=openai)) - Locked-Out or Sign-In Issues • For locked-out accounts, agents should advise calling Ticketmaster at (800) 653‑8000. Hours: Monday–Friday 9 a.m.–8:30 p.m., Saturday 9 a.m.–7 p.m., Sunday 9 a.m.–6 p.m. (local time). ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/37353743292049-I-m-locked-out-of-my-account?utm_source=openai)) • For generic sign-in failures, agents can troubleshoot common issues like incorrect email, verification steps, or error messages. If unresolved, suggest creating a new account and contacting Fan Support for assistance transferring upcoming events. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9606304246033-Unable-to-sign-into-your-Ticketmaster-Account?utm_source=openai)) --- Section 6: Account Closure & Data Deletion - Closing a Ticketmaster Account • To delete an account or data, users must submit a request via the webform in Ticketmaster’s Privacy Policy, using the registered email. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9642208032785-Closing-a-My-Account-profile?utm_source=openai)) • The request routes to Ticketmaster’s Privacy team for review and action. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9642208032785-Closing-a-My-Account-profile?utm_source=openai)) • Agents should caution: Accounts with active orders cannot be deleted until after event attendance, to preserve ticket access. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9642208032785-Closing-a-My-Account-profile?utm_source=openai)) • The Privacy team can also be contacted directly via privacy@ticketmaster.com. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9642208032785-Closing-a-My-Account-profile?utm_source=openai)) --- Conclusion This guide consolidates Ticketmaster’s "My Account" features, procedures, and security processes into a streamlined reference for customer service agents. Whenever advising customers, refer to the precise steps and notes above. If questions extend beyond these areas, agents should escalate via Fan Support or relevant internal channels.