Contact Us – Find support

Below is a structured, comprehensive knowledge base article crafted for customer service agents. It synthesizes and organizes information from Ticketmaster’s official "Contact Us" page and related help articles to be used as an internal guide. --- Title: Ticketmaster Contact & Support Guide for Customer Service Agents Introduction This guide equips customer service agents with detailed procedures and information about how customers can contact Ticketmaster, optimized for various needs such as account access, ticket delivery, accessibility support, or suspicious communications. It outlines official contact methods, hours of operation, content from key help articles, and best practices for assisting fans effectively. --- Main Content Sections 1. Contact Methods Overview - Email Support Customers who cannot sign into their account, don’t yet have tickets, or need password help are instructed to “Email Us” via a web form.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9605825450129-How-to-Contact-Us?utm_source=openai)) After submission, they typically receive a response in 24–48 hours from a Fan Support Representative, though actual wait times may vary.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/4407183231761-Thanks-for-your-submission?utm_source=openai)) - Online Chat For customers who already have tickets and can sign in, chat is available via the “Chat” icon from their “My Tickets” page.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9605825450129-How-to-Contact-Us?utm_source=openai)) - Phone Support The main support line is 1‑800‑653‑8000, available: - Monday–Friday: 9 a.m. – 8:30 p.m. local time - Saturday: 9 a.m. – 7 p.m. local time - Sunday: 9 a.m. – 6 p.m. local time - Alaska and Hawaii follow Pacific Time hours.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9605825450129-How-to-Contact-Us?utm_source=openai)) - Accessibility / Screen Reader Support For customers using screen reader software (e.g., JAWS, NVDA), direct assistance is available via 800‑877‑7575.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9670811013137-How-do-I-get-help-if-I-am-using-Screen-Reader-Software?utm_source=openai)) 2. Common Scenarios & Recommended Agent Responses - Locked-Out Account If a customer cannot access their account, they can call 800‑653‑8000 to regain access.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/37353743292049-I-m-locked-out-of-my-account?utm_source=openai)) - Missing Password Reset Email Advise customers to check spam, junk, and deleted folders for messages from customer_support@email.ticketmaster.com. If they still can’t locate it, they should add that address to their contacts and request another email.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715375289233-I-haven-t-received-my-password-reset-email-What-should-I-do?utm_source=openai)) - Delay in Receiving Mailed Tickets Inform customers that printed tickets are shipped within 7 days via USPS First Class, aiming to arrive within 10–14 business days post-purchase.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715428169745-I-haven-t-received-my-tickets-in-the-mail-yet-What-should-I-do?language=en_US&utm_source=openai)) If it's ≤2 days before the event and tickets haven’t arrived, contact Fan Support to arrange will-call pickup with updated barcodes at no extra cost.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9715428169745-I-haven-t-received-my-tickets-in-the-mail-yet-What-should-I-do?language=en_US&utm_source=openai)) - Suspicious Emails or Websites If customers report suspect communications or phishing attempts, advise them not to click links or respond. They should forward the content and their phone number to spoof@ticketmaster.com for review.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9613615557649-What-if-I-find-a-suspicious-site-or-email-claiming-to-be-Ticketmaster?utm_source=openai)) 3. Agent Tips & Best Practices - Encourage customers to sign in prior to using chat, as that unlocks the quickest assistance. - Remind customers to allow up to 48 hours for email responses but to contact again if delays exceed that timeframe. - For screen reader users, confirm they use the dedicated support line (800‑877‑7575) rather than general channels. - For urgent issues near event date (e.g., missing tickets), escalate to Fan Support immediately to enable will‑call arrangements. - If customers mention scams or phishing, reassure them that Ticketmaster will never solicit payment via third‑party gift cards or ask for sensitive data. Emphasize forwarding suspicious items to spoof@ticketmaster.com.([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/9613615557649-What-if-I-find-a-suspicious-site-or-email-claiming-to-be-Ticketmaster?utm_source=openai)) --- Conclusion This guide consolidates the official Ticketmaster contact pathways—email, chat, and phone—as well as specialized support like screen reader assistance. It provides clear direction for resolving common issues such as account lockouts, missing emails or physical tickets, and phishing concerns. Agents should steer customers to the appropriate channel based on their scenario and ensure they follow the official procedures to provide timely, accurate, and secure support. Use this guide to confidently assist fans and ensure every interaction follows best practices for clarity, timeliness, and customer safety.