Here is a refined and structured knowledge base article for customer service agents, based on the Ticketmaster blog article *“7 Broadway Shows to See This Winter in NYC.”* The content is formatted as a helpful guide with a clear title, introduction, well-organized sections, and a closing summary.
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Title: 7 Broadway Shows to See This Winter in NYC – Customer Service Guide
Introduction
Winter on Broadway brings a unique vibrancy to New York City, blending holiday charm with thrilling performances. For customer service agents assisting patrons, this guide offers essential details on seven standout shows playing during the winter season, enabling you to provide informed, enthusiastic support.
Main Content Sections
1. Mamma Mia!
- Description: The beloved jukebox musical featuring the timeless ABBA soundtrack returns to Broadway for the first time in a decade ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- Venue & Run Dates: Located at the Winter Garden Theatre and running through February 1, 2026 ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- Highlights: Directed by Phyllida Lloyd (who helmed the 2008 film adaptation), this production includes hits like “Dancing Queen,” “Voulez-Vous,” and “Honey Honey” ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
2. Death Becomes Her
- Description: A darkly comedic Broadway adaptation of the cult classic film, starring Megan Hilty (Madeline Ashton) and Jennifer Simard (Helen Sharp), featuring a magical—and twisted—twist on eternal youth ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- Venue: Lunt-Fontanne Theatre ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
3. The Outsiders
- Description: Adapted from S. E. Hinton’s seminal novel, this musical explores themes of class conflict and teenage identity, with Ponyboy Curtis at the center ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- Accolades & Venue: Winner of four 2024 Tony Awards, including Best Musical; playing at the Bernard B. Jacobs Theatre ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
4. Oh, Mary!
- Description: A darkly comic cabaret-style portrayal of Mary Todd Lincoln, brought to life with outrageous flair ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- Cast & Timeline: Jinkx Monsoon stars through September 28, followed by Hannah Solow (Sept 30 – Oct 12), then Jane Krakowski beginning October 14 ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
5. Stranger Things: The First Shadow
- Description: A prequel to the hit Netflix series, this play delves into the origins of the Upside Down and the lives of young Hopper, Byers, and a mysterious Henry Creel ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- Recognition: The most-nominated play of the season, receiving numerous Tony and other award nominations ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
6. Beetlejuice
- Description: A lively stage adaptation of Tim Burton’s classic film, full of dark humor, wild visuals, and a hauntingly fun score ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- Run Details: Now playing at the Palace Theatre in a limited 13-week run beginning October 8 ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
7. Hamilton
- Description: The groundbreaking musical recounting the life of Alexander Hamilton, featuring hip-hop and powerful storytelling ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- Highlights: Celebrating its tenth anniversary; Leslie Odom Jr. recently returned to the role of Aaron Burr and will continue through November 26 ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- Venue: Richard Rodgers Theatre ([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
Conclusion
This winter’s Broadway lineup encompasses a diverse range of theatrical experiences—from nostalgic revivals to edgy adaptations and compelling new narratives. Whether customers seek laugh-out-loud fun, poignant storytelling, or cultural phenomena, these seven shows offer excellent options. Use this guide to recommend shows that align with ticket-holder preferences, performance type, and timing to enhance customer satisfaction.
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Let me know if you’d like additional details—such as average ticket prices, run dates, or special accessibility information—for any of these shows or help with related topics.
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