Accessibility – How to buy accessible tickets

Title: Accessibility Support Guide for Ticketmaster Customer Service Agents Introduction: This guide equips customer service agents with clear, structured information about Ticketmaster's accessibility services. It provides guidance on accessible ticket purchasing, venue accommodations, VIP packages, screen reader support, and sign language services. Use this as a reference when assisting fans with accessibility needs. --- Main Content Sections: 1. Accessible Ticket Overview • Ticketmaster aims to simplify the process of purchasing accessible seating, though availability varies by venue and event. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/14912917926161-Accessible-Tickets-Everything-you-need-to-know?utm_source=openai)) • Accessibility options include seating for fans with disabilities and their companions. Abuse of this policy may result in order cancellation. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/14912917926161-Accessible-Tickets-Everything-you-need-to-know?utm_source=openai)) 2. Online Accessible Ticket Purchase • Accessible tickets can be purchased online via the interactive seat map. • Steps: 1. Click “Filters,” toggle “Show accessible tickets.” 2. Click “Apply Filters.” 3. Select a section to view available accessible tickets, their prices, and locations. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/14912917926161-Accessible-Tickets-Everything-you-need-to-know?utm_source=openai)) • If Ticketmaster isn’t the primary seller (e.g., third-party resale), accessible seating may not be guaranteed. Agents should direct customers to contact the primary seller or venue box office. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/14912917926161-Accessible-Tickets-Everything-you-need-to-know?utm_source=openai)) 3. Accessible Tickets with VIP Packages • After purchasing a VIP package, fans can submit a request for accessible seating specific to their package. • Agent-assisted steps: 1. Sign into the Ticketmaster account. 2. Locate the VIP package order under My Tickets / My Events. 3. Click the chat icon to request accessible accommodations. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/14912917926161-Accessible-Tickets-Everything-you-need-to-know?utm_source=openai)) 4. Accessible Tickets During Presale or General Sale • Accessible tickets become available at the same time as general-sale tickets, including presales. • If accessible tickets sell out during presale, fans should try again when general sales begin. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/14912917926161-Accessible-Tickets-Everything-you-need-to-know?utm_source=openai)) 5. Support for Screen Readers (JAWS, NVDA, etc.) • Fans using screen readers can call Ticketmaster’s dedicated accessibility line at 800‑877‑7575 for assistance with browsing and orders. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/14912917926161-Accessible-Tickets-Everything-you-need-to-know?utm_source=openai)) 6. Venue-Specific Policies & Box Office Access • Some venues only sell accessible tickets in person at their box office. • Agents should direct customers to click “More Info” or the “i” icon in the app for details, or refer them to the venue’s site. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/14912917926161-Accessible-Tickets-Everything-you-need-to-know?utm_source=openai)) 7. ASL Interpreter Services • Agents should advise fans to visit the venue’s official website to check for accessibility guides and interpreter services. • For Live Nation venues: • Visit livenation.com/venues • Click “Plan Your Visit” → “Accessibility Services” • If unavailable, advise contacting the venue directly. ([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/14912917926161-Accessible-Tickets-Everything-you-need-to-know?utm_source=openai)) --- Conclusion: This guide empowers agents to assist fans requiring accessible services—whether buying accessible tickets online, requesting ASL support, or navigating prescriptions like VIP packages or screen-reader assistance. When in doubt, always refer to “More Info” links, contact the venue directly, or connect via the dedicated accessibility line. Clear communication and empathy ensure a smooth and inclusive ticketing experience. Need further training or resources? Reach out to your supervisor or consult Ticketmaster’s internal accessibility documentation.