NBA 2024‑25 Season: FAQs, Key Dates, Emirates NBA Cup Information

NBA 2024‑25 Season Knowledgebase Guide

For Customer Service Agents

Introduction

This guide equips customer service agents with essential information for assisting fans during the NBA 2024‑25 season. It covers important topics such as season schedules, the Emirates NBA Cup, ticketing procedures, refund policies, and notable rule updates. All details are sourced from Ticketmaster NBA FAQs (February 14, 2025).

1. Season Overview

• Season Start Date: October 22, 2024
• Season Length: 82 regular-season games per team
• Preseason: October 4–18, 2024

Source

2. Major Dates & Events

• 74th NBA All-Star Game:
  February 16, 2025, Chase Center, San Francisco
• End of Regular Season: April 13, 2025
• Start of NBA Playoffs: April 19, 2025

Source

3. Emirates NBA Cup (In‑Season Tournament)

• Group Play:
  Tuesdays and Fridays, November 12 – December 3, 2024
• Participants:
  All 30 teams
• Advancement:
  Six group winners + two wild cards advance to knockout rounds
  (More info)
• Knockout Dates:
  Quarterfinals: December 10–11
  Semifinals: December 14
  Championship: December 17
• Tournament Venue (Semifinals/Final):
  T-Mobile Arena, Las Vegas
• 2024 Result:
  Milwaukee Bucks defeated Oklahoma City Thunder 97–81

Sources, Emirates Cup explained

4. Ticket Buying & Selling (Ticketmaster)

• Single-Game Tickets:
  Purchase available on Ticketmaster, the NBA’s Official Ticket Marketplace
• Resale:
  Fans can resell verified tickets (via “My Account”), set prices, and receive payment by direct deposit after the event
• Resale Restrictions:
  Some teams or venues restrict resale for specific seats or rows

Source

5. Refunds & Cancellations

• Policy for Canceled/Unplayable Games:
  Full refunds are issued if a game is canceled and not replayed, or if games occur under conditions where fans are barred from attending

Source

6. Newest NBA Rules & Policies

• 65-Game Rule:
  Players must play at least 65 games to be eligible for major awards (e.g., MVP, Defensive Player of the Year)
• Expanded Instant Replay:
  Coaches can now challenge out-of-bounds calls (reviewed by officials and Replay Center)
• Coaches’ Challenges:
  A second challenge is granted if the first is successful; however, no additional timeout is restored for this second challenge
• All-Star Game Format:
  New pickup-style tournament with four teams; semifinal and championship games are played to 40 points
• Load Management:
  The NBA is taking steps to minimize player rest days for enhanced on-court experience
• Over-38 Rule:
  Limits on long-term contracts for players 38 years or older; seasons after turning 38 are prorated in relation to the salary cap

Source

7. Miscellaneous Fan Information

• Loose Game Balls:
  In most venues, fans may not keep balls that go into the stands; staff retrieve them
• Media Availability:
  Players are expected to attend post-game media sessions; missing them without valid reason may lead to fines (players may still refuse specific questions)

Source

Conclusion

This guide consolidates key facts from Ticketmaster’s NBA 2024‑25 FAQ to empower customer service agents in supporting fans’ questions. From ticketing and scheduling to rules and tournaments, all the most frequently asked topics are answered with up-to-date, reliable information.

Reference:

• Ticketmaster NBA FAQs
• Emirates NBA Cup Explained