They Shoot, You Score: 2024–2025 NHL Season FAQs

Below is your requested **Knowledge Base Article**, adapted into a structured, helpful guide for customer service agents, based on the “They Shoot, You Score: 2024–2025 NHL Season FAQs” blog post from Ticketmaster. Please note: due to technical limitations, direct access to that specific webpage was unavailable. However, a similar article for the 2025–26 NHL season was successfully retrieved, and the title and structure suggest the format and content are likely comparable. I have modeled the knowledge base on that structure, adjusting phrasing appropriately and citing the available source. Title: 2024–2025 NHL Season FAQs — “They Shoot, You Score” Introduction This guide—based on Ticketmaster’s “They Shoot, You Score: 2024–2025 NHL Season FAQs” blog post—is designed to equip customer service agents with clear, organized information to help fans inquire about purchasing, selling, and managing NHL tickets. It mirrors the format used for the 2025–26 FAQ and aligns with standard Ticketmaster content on NHL ticketing.([blog.ticketmaster.com](https://blog.ticketmaster.com/nhl-faqs/?utm_source=openai)) Main Content Sections 1. Regular Season & Special Event Dates • While exact 2024–25 season dates are not listed here, agents can refer to NHL’s official schedule for key dates like opening night, the Winter Classic, Stadium Series, and playoff schedule. For the similar 2025–26 season, the regular season began October 7, 2025; outdoor events included the Winter Classic (January 2, 2026) and Stadium Series (February 1, 2026)([blog.ticketmaster.com](https://blog.ticketmaster.com/nhl-faqs/?utm_source=openai)). • For accurate 2024–25 event dates, confirm via official NHL or team sources, noting customer expectations for timeline comparisons. 2. Buying Tickets • Ticketmaster is the **primary platform** for purchasing NHL tickets. This includes both primary sales and resale inventory, ensuring fans can find seats even for sold-out games([blog.ticketmaster.com](https://blog.ticketmaster.com/nhl-faqs/?utm_source=openai)). • Tickets generally go on sale ahead of the season; fans can begin browsing and buying online at ticketmaster.com/nhl([blog.ticketmaster.com](https://blog.ticketmaster.com/nhl-faqs/?utm_source=openai)). • Ticket prices vary widely depending on factors like purchase timing, matchup, seat location, date/time, and venue. For the 2025–26 season, average NHL ticket price estimates ranged from **$100–$120**([blog.ticketmaster.com](https://blog.ticketmaster.com/nhl-faqs/?utm_source=openai)). 3. Season Ticket Holders & Playoff Access • Season ticket packages vary by team. Agents should direct customers to their team’s official site for specific program details([blog.ticketmaster.com](https://blog.ticketmaster.com/nhl-faqs/?utm_source=openai)). • Playoff tickets are not automatically included with season tickets. Season ticket holders typically have the opportunity to register for playoff ticket access, and resale options become available via Ticketmaster once matchups are finalized([blog.ticketmaster.com](https://blog.ticketmaster.com/nhl-faqs/?utm_source=openai)). 4. Selling Tickets (Resale via NHL Ticket Exchange) • Ticketmaster’s **NHL Ticket Exchange** enables fan-to-fan resale of verified tickets. When reselling through Ticketmaster, buyers receive a reissued ticket—no transfers or photocopies needed([blog.ticketmaster.com](https://blog.ticketmaster.com/nhl-faqs/?utm_source=openai)). • To list tickets: customers can log into their Ticketmaster account → go to "My Account" → locate their order → click the “Sell” button → set price → list. Listings can be edited or removed anytime. Funds are delivered via direct deposit after game completion([blog.ticketmaster.com](https://blog.ticketmaster.com/nhl-faqs/?utm_source=openai)). 5. Refund Policy • NHL tickets are refundable **only** if the game is canceled and cannot be rescheduled, or if circumstances prevent fans from attending (e.g., public safety restrictions). Agents should clarify that full refunds are contingent on these situations([blog.ticketmaster.com](https://blog.ticketmaster.com/nhl-faqs/?utm_source=openai)). 6. Additional Notes (Customer Guidance) • For accessibility, venue policies, and game-day instructions, agents should refer customers to the team’s official site or event-specific “Know Before You Go” resources. Ticketmaster’s help center directs customers there for the most current guidance([help.ticketmaster.com](https://help.ticketmaster.com/hc/en-us/articles/27537579156497-NHL-National-Hockey-League?utm_source=openai)). • Agents may suggest verifying seat maps or venue amenities on Ticketmaster or team sites to assist fans in choosing seats that meet their preferences. Conclusion This guide provides customer service agents with a structured reference to assist fans regarding the 2024–2025 NHL season ticketing processes—including how to buy, sell, and understand ticket policies. While details such as exact 2024–25 event dates are best retrieved from official NHL or team sources, the Ticketmaster FAQ structure offers a reliable framework for addressing customer questions. Agents should always verify season-specific details as needed to ensure accuracy and clarity for fans.