Here’s a comprehensive **Knowledge Base Article** based on the Ticketmaster blog post "7 Broadway Shows to See This Fall in NYC" (September 15, 2025)([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)). This guide is formatted for use by customer service agents to assist patrons with confident, clear, and helpful information.
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**Title**
Broadway Fall 2025: Customer Service Agent Guide to Must-See Shows in NYC
**Introduction**
Fall in New York City brings not only crisp weather and autumn charm, but also an exciting array of Broadway offerings. This season’s lineup includes inventive adaptations, cherished revivals, and star-studded performances. Use this guide to confidently assist customers seeking recommendations, ticket availability, cast highlights, and show summaries.
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**Main Content**
1. **Overview of Fall 2025 Broadway Highlights**
• Ticketmaster’s feature “7 Broadway Shows to See This Fall in NYC” showcases an energized season beginning mid-September. The selection spans comedies, musicals, revivals, and long-running favorites — all designed to cater to diverse audiences, including families([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
2. **Featured Shows & Details**
- **Death Becomes Her** (Lunt‑Fontanne Theatre)
A darkly comedic adaptation of the cult classic film. Starring Megan Hilty (Madeline Ashton), Jennifer Simard (Helen Sharp), with Michelle Williams as the enigmatic Viola Van Horn. A satirical take on beauty and immortality, packed with witty performances([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- **The Outsiders** (Bernard B. Jacobs Theatre)
Based on S.E. Hinton’s novel, following youth conflicted by class and gang divides. The show took home four 2024 Tony Awards, including Best Musical. Music and lyrics by Jonathan Clay, who drew inspiration from his middle school English class reading of the novel([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- **Oh, Mary!** (Lyceum Theatre)
A zany, drag-infused interpretation of First Lady Mary Todd Lincoln. Currently starring Jinkx Monsoon through September 28, followed by Hannah Solow (September 30–October 12), with Jane Krakowski taking over October 14 through December 7. Krakowski’s engagement has since been extended through July 5, 2026([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- **Hamilton** (Richard Rodgers Theatre)
Still electrifying after ten years. Celebrates its anniversary with Leslie Odom Jr. reprising the role of Aaron Burr from September 9 through November 26. Features iconographic songs, historic storytelling, and continued popularity([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- **Stranger Things: The First Shadow**
Takes patrons back to Hawkins, Indiana, in this prequel to the hit Netflix series. It explores the origins of Henry Creel and teenage lives of Jim Hopper, Joyce Byers, and Bob Newby. The play earned multiple Tony nominations and critical acclaim([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- **Beetlejuice** (Palace Theatre)
A cheeky, gothic musical revival based on the 1988 Tim Burton film. Returns for a strictly limited 13-week run starting October 8—possibly the last Broadway run of this beloved show([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- **Mamma Mia!** (Winter Garden Theatre)
The ABBA-fueled jukebox musical has returned to Broadway for the first time in a decade. Now playing through February 1, 2026, under the direction of original director Phyllida Lloyd and featuring classic hits like “Dancing Queen,” “Honey, Honey,” and “Voulez‑Vous”([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
3. **FAQs & Supporting Info**
- *What’s the best show right now?*
Per Ticketmaster, while subjective, perennial hits include Wicked, The Great Gatsby, Moulin Rouge!, Aladdin, and Hamilton([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- *Most popular shows?*
Best‑sellers throughout 2025 include Hamilton, Aladdin, Wicked, Harry Potter and the Cursed Child, and The Lion King([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- *New Broadway shows this year?*
Notables beyond fall include Operation Mincemeat and Buena Vista Social Club, both opening in March 2025([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- *Ticket pricing?*
Average prices vary by show, seating, date, and purchase timing — generally between $50 and $300([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
- *Longest-running?*
The Phantom of the Opera was the longest-running (1988–2023). Among current shows, Chicago (1996 revival) holds that title([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
4. **Agent Tips for Ticket Booking & Recommendations**
- Encourage customers to book early, especially for limited engagements like **Beetlejuice**.
- Highlight **Oh, Mary!** transitions in cast for customers wanting to see specific performers (e.g., Jinkx Monsoon vs. Jane Krakowski).
- For families or nostalgic patrons, suggest **The Outsiders**, **Mamma Mia!**, or **Beetlejuice**.
- Recommend **Hamilton** or **Stranger Things: The First Shadow** for fans of culturally relevant and critically acclaimed productions.
- Remind customers about flexible pricing; consider previews, weekdays, and mid-tier seats for better value.
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**Conclusion**
Fall 2025 offers a vibrant and eclectic Broadway season blending tradition, innovation, and star power. This guide provides customer service agents with the details, talking points, and strategic insights needed to guide patrons to the perfect theatrical experience. Keep this resource handy for seamless, informed assistance.
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Agents may reference the Ticketmaster blog post “7 Broadway Shows to See This Fall in NYC” (September 15, 2025) for further details([blog.ticketmaster.com](https://blog.ticketmaster.com/broadway-shows-2025-nyc/?utm_source=openai)).
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