4 Nations, 1 Goal: What to Know About The 4 Nations Face‑Off

Below is a draft of a **Knowledge Base Guide** tailored for customer service agents, based on the content from the Ticketmaster blog post, "4 Nations, 1 Goal: What to Know About the 4 Nations Face‑Off," and enriched with additional reputable sources for completeness and clarity. --- Title 4 Nations Face‑Off: Customer Support Guide for Ticketmaster Agents Introduction This guide equips customer service agents with clear, structured information about the inaugural **4 Nations Face‑Off** hockey tournament held in February 2025. It covers the tournament’s format, schedule, venues, results, broadcast and fan‑experience details, and common customer inquiries. This enables agents to confidently assist customers with accurate ticketing, event, and viewing information. --- Main Content Sections 1. Overview of the 4 Nations Face‑Off • What it is: A new **midseason international ice hockey tournament** featuring elite NHL players representing Canada, Finland, Sweden, and the United States. It replaced the NHL All‑Star Game for the 2024‑25 season. ([blog.ticketmaster.com](https://blog.ticketmaster.com/4-nations-face-off-explained/?utm_source=openai)) • Purpose: Designed as a best‑on‑best competition, and serves as a trial for upcoming NHL participation in major international tournaments like the Winter Olympics and a revamped World Cup of Hockey. ([blog.ticketmaster.com](https://blog.ticketmaster.com/4-nations-face-off-explained/?utm_source=openai)) • Dates & Format: Held **February 12–20, 2025**, it consisted of a **round‑robin** where each team played three games, followed by a one‑game championship between the top two teams. ([blog.ticketmaster.com](https://blog.ticketmaster.com/4-nations-face-off-explained/?utm_source=openai)) 2. Venues & Schedule • Locations: Hosted at **Bell Centre, Montreal**, and **TD Garden, Boston**. Montreal held opening round games; Boston hosted final round games—including the championship. ([blog.ticketmaster.com](https://blog.ticketmaster.com/4-nations-face-off-explained/?utm_source=openai)) • Game Schedule Details: – Feb 12: Canada vs. Sweden (Bell Centre) – Feb 13: USA vs. Finland (Bell Centre) – Feb 15 (afternoon): Finland vs. Sweden; (evening): USA vs. Canada (Bell Centre) – Feb 17: Canada vs. Finland and Sweden vs. USA (TD Garden) – Feb 20: Championship (Canada vs. USA) at 8 p.m. ET in Boston ([nhl.com](https://www.nhl.com/news/4-nations-face-off-tickets-go-on-sale-october-29-2024?utm_source=openai)) 3. Tournament Outcome & Highlights • Champion: **Team Canada** defeated **Team USA** 3‑2 in **overtime**, with **Connor McDavid** scoring the winning goal at 8:18 OT. ([blog.ticketmaster.com](https://blog.ticketmaster.com/4-nations-face-off-explained/?utm_source=openai)) • MVP & Scoring: **Nathan MacKinnon** was named MVP. Statistical leaders include top scorer **Zach Werenski** with 6 points. ([en.wikipedia.org](https://en.wikipedia.org/wiki/4_Nations_Face-Off?utm_source=openai)) • Viewership: The championship delivered record-breaking viewership on ESPN, averaging **9.3 million viewers** and peaking at **10.4 million**, marking the highest audience for non-football programming on the network. ([nypost.com](https://nypost.com/2025/02/21/sports/four-nations-face-off-delivered-record-breaking-espn-ratings/?utm_source=openai)) • Betting Activity: The final set a **single-game hockey betting record** at BetMGM, with betting volume 2.5 times that of any NHL game that season. ([apnews.com](https://apnews.com/article/3f68f5e160db5aaa0180301d8342584b?utm_source=openai)) 4. Fan Experiences & Broadcast Coverage • Fan Festivals: – **Montreal (Windsor Station)**: 1‑day festival (Feb 15), open 11 a.m.–8 p.m. ET, with interactive hockey activities and autograph sessions. ([nhl.com](https://www.nhl.com/news/nhl-nhlpa-to-hold-free-fan-festivals-at-4-nations?utm_source=openai)) – **Boston (City Hall Plaza)**: Fan Village open Feb 15–17, 11 a.m.–6 p.m. ET; included watch parties, photo opportunities (Stanley Cup, tournament trophy), exhibits, and music. ([nhl.com](https://www.nhl.com/news/nhl-nhlpa-to-hold-free-fan-festivals-at-4-nations?utm_source=openai)) • Broadcast Partners & Platforms: – **Canada**: Sportsnet (English), TVA Sports (French), streamed on Sportsnet+ ([en.wikipedia.org](https://en.wikipedia.org/wiki/4_Nations_Face-Off?utm_source=openai)) – **USA**: ESPN (including ABC broadcast), TNT/TruTV, ESPN+, Disney+, and Max (via Bleacher Report). ([en.wikipedia.org](https://en.wikipedia.org/wiki/4_Nations_Face-Off?utm_source=openai)) 5. Ticketing & Purchasing Information • Official Sales: Ticket sales began **October 29–30, 2024** via **Ticketmaster**, the official ticketing partner, on a first‑come, first-served basis. ([nhl.com](https://www.nhl.com/news/4-nations-face-off-tickets-go-on-sale-october-29-2024?utm_source=openai)) • Resale Platforms: Post-sale, tickets were available on aftermarket platforms like **StubHub**; championship tickets ranged from approximately **$840 to over $2,200**, depending on seat location. ([sportingnews.com](https://www.sportingnews.com/us/nhl/news/nhl-4-nations-face-tickets-costs-dates-rosters-2025-montreal-boston/f58ced67299aede0e77499ba?utm_source=openai)) • Experience Packages: Optional “Super Fan” packages included balcony seating, photo opportunities, and merchandise, with some offered alongside hotel stays. ([sportskeeda.com](https://www.sportskeeda.com/us/nhl/4-nations-face-off-tickets?utm_source=openai)) 6. Common Customer Questions (FAQs) • Q: When and where was the tournament held? A: February 12–20, 2025, in Montreal (Bell Centre) and Boston (TD Garden). ([blog.ticketmaster.com](https://blog.ticketmaster.com/4-nations-face-off-explained/?utm_source=openai)) • Q: Who won and who scored the winning goal? A: Team Canada won 3‑2 in OT; Connor McDavid scored the winning goal. ([blog.ticketmaster.com](https://blog.ticketmaster.com/4-nations-face-off-explained/?utm_source=openai)) • Q: How could fans watch the games? A: Broadcast in Canada via Sportsnet/TVA and Sportsnet+; in the U.S. via ESPN channels, TNT, ABC, ESPN+, Disney+, and Max. ([en.wikipedia.org](https://en.wikipedia.org/wiki/4_Nations_Face-Off?utm_source=openai)) • Q: Did fans get special in‑person experiences beyond games? A: Yes—free festivals featuring watch parties, autograph sessions, photo ops, and interactive exhibits were held in both cities. ([nhl.com](https://www.nhl.com/news/nhl-nhlpa-to-hold-free-fan-festivals-at-4-nations?utm_source=openai)) • Q: How and when were tickets sold? A: Officially via Ticketmaster starting late October 2024; after-market sales via platforms like StubHub at higher price ranges. ([nhl.com](https://www.nhl.com/news/4-nations-face-off-tickets-go-on-sale-october-29-2024?utm_source=openai)) Conclusion The 4 Nations Face‑Off (February 12–20, 2025) marked a bold NHL innovation: a competitive, midseason, international tournament replacing the All‑Star Game. Agents should reference this guide when assisting customers with inquiries regarding tournament results, ticketing, broadcast availability, fan events, and overall event significance. Properly armed with facts, agents ensure accurate, confident support for fan inquiries. --- This structured knowledge base will help customer service representatives respond swiftly and accurately, ensuring fans receive clear and detailed assistance regarding the 4 Nations Face‑Off.